You ask something
A question, a request to write or fix something, anything you'd type into a chatbot.
Switchboard reads it first
A small AI decides how hard the question is. "What's the capital of France?" is easy. A tricky math proof is hard. This takes less than half a second and costs almost nothing.
It goes to the right AI
Easy questions go to a small, cheap AI. Medium ones go to a mid-size AI. Only the hard ones go to the most powerful, most expensive AI.
You pay less for the same answers
Most everyday questions are easy, so most of them stop being billed at the top price. When Switchboard can't read its own answer, it plays it safe and picks the powerful AI.